Independent Fire Risk Assessments in London and the South East

Maple Fire Risk Reports customer privacy notice

Registered name: Maple Consultancy Services Ltd

This privacy notice tells you what to expect us to do with your personal information.

· Contact details

· What information we collect, use, and why

· Lawful bases and data protection rights

· Where we get personal information from

· How long we keep information

· Who we share information with

· How to complain

Contact details:

Telephone - 07734977904

Email - hello@maplefirerisk.com

What information we collect, use, and why;

We collect or use the following information to provide and improve products and services for clients:

· Names and contact details

· Addresses

· Payment details (including card or bank information for transfers and direct debits)

· Transaction data (including details about payments to and from you and details of products and services you have purchased)

· Usage data (including information about how you interact with and use our website, products and services)

· Website user information

We collect or use the following personal information for the operation of client or customer accounts:

· Names and contact details

· Addresses

· Purchase or service history

· Account information, including registration details

· Marketing preferences

We collect or use the following personal information to comply with legal requirements:

· Name

· Contact information

· Client account information

We collect or use the following personal information for dealing with queries, complaints or claims:

· Names and contact details

· Address

· Payment details

· Account information

· Purchase or service history

· Customer or client accounts and records

· Financial transaction information

· Information relating to health and safety (including incident investigation details and reports and accident book records)

· Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of      access - You have the right to ask us for copies of your personal      information. You can request other information such as details about where      we get personal information from and who we share personal information      with. There are some exemptions which means you may not receive all the      information you ask for. You can read more about this right      here.
• Your right to      rectification - You have the right to ask us to correct or delete      personal information you think is inaccurate or incomplete. You can read more about this right      here.
• Your right to      erasure - You have the right to ask us to delete your personal      information. You can read more about this right      here.
• Your right to      restriction of processing - You have the right to ask us to limit how      we can use your personal information. You can read more about this right      here.
• Your right to      object to processing - You have the right to object to the processing      of your personal data. You can read more about this right      here.
• Your right to      data portability - You have the right to ask that we transfer the      personal information you gave us to another organisation, or to you. You can read more about this right      here.
• Your right to      withdraw consent – When we use consent as our lawful basis you have      the right to withdraw your consent at any time. You can read more about this right      here.
• If you make a      request, we must respond to you without undue delay and in any event      within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for the operation of client or customer accountsare:

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information to comply with legal requirements:

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claimsare:

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

· Directly from you

How long we keep information

Information collected with will be stored for a period of 12 months.

Who we share information with

Others we share personal information with;

· Insurance companies, brokers or other intermediaries

· Professional or legal advisors

· Organisations we’re legally obliged to share personal information with

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

10 September 2024